Shipping policy
Shipping Policy
All orders are shipped via UPS within the contiguous United States.
In-Stock Items In-stock items are typically dropped off for shipment within 1–3 business days of order confirmation. Delivery times vary by destination and UPS service selected at checkout.
Made-to-Order Items Made-to-order pieces are handcrafted and have variable lead times depending on the specific item. Estimated production time will be noted on the individual product page. You will receive a shipping notification with tracking information once your order has been handed off to UPS.
Shipping Rates Shipping costs are calculated at checkout based on order weight, dimensions, and destination. Some furniture or larger items may incur additional fees.
Domestic Shipping Only We currently ship within the United States only. International shipping is not available at this time.
Order Tracking Once your order ships, you will receive a confirmation email with a UPS tracking number.
Damaged or Lost Packages Bonobuilt does not purchase additional declared-value coverage for shipments. Any claim for a lost or damaged package is subject to the terms, conditions, and coverage limits applicable to the UPS shipment. Do not assume that selecting a faster or higher-priced shipping service increases declared-value coverage.
If your shipment arrives damaged, please contact us at info@bonobuilt.com within 72 hours of delivery. If your shipment is lost, please contact us within 5 business days of the expected delivery date. Please retain the packaging and take photographs of any damage when possible. We will assist you in investigating the issue and filing any applicable claim with UPS.
The requested reporting timeframe and any carrier coverage limits do not limit rights or remedies you may have under applicable law.
For assistance with a UPS claim, contact us at info@bonobuilt.com within 72 hours of delivery for damaged shipments, or within 5 business days of the expected delivery date for lost shipments.
Questions? Contact us at info@bonobuilt.com with any shipping-related questions.